Question 1

What payment methods does ReOptica accept?

Accepted Answer

At ReOptica, we strive to make your shopping experience as convenient as possible. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal. This ensures you can choose the method that works best for you when making a purchase.

Question 2

I can't find my prepaid shipping label in my inbox. What should I do?

Accepted Answer

If you’re having trouble locating your prepaid shipping label, please start by checking your spam or junk email folders, as it may have been filtered there. If you still can’t find it, don’t worry! You can easily click the “resend label” button on our website to have it sent to you again. If you continue to experience issues, feel free to reach out to our support team for assistance.

Question 3

How are my frames priced if I sell through ReOptica?

Accepted Answer

When it comes to pricing your frames for sale through ReOptica, our expert team takes several factors into account. We assess the condition of each frame, the current market demand, and prevailing trends in eyewear. This comprehensive approach ensures that your frames are competitively priced, maximizing your potential earnings while offering great value to buyers

Question 4

What are the fees for selling on ReOptica?

Accepted Answer

ReOptica operates with a straightforward fee structure. We retain 60% of the total sale price as a selling fee. This fee covers the costs of listing your frames, marketing them to potential buyers, and managing the sales process. We believe this allows us to provide a high level of service while ensuring that sellers can earn a fair return.

Question 5

Can I return frames that I don’t like?

Accepted Answer

We understand that buying eyewear online can be a nuanced experience. However, please note that ReOptica does not accept returns. We encourage you to carefully review our product descriptions and images before finalizing your purchase. If you have any questions or need assistance, our customer support team is here to help!

Question 6

When will my order ship?

Accepted Answer

Once your payment is confirmed, you can expect your order to ship within 5 business days. We work diligently to process orders quickly, ensuring that you receive your eyewear as soon as possible. You will receive a tracking number via email once your order has shipped, so you can monitor its journey to you.

Question 7

When can I expect to receive payment after a sale?

Accepted Answer

After selling your frames through ReOptica, you can anticipate receiving your payment on the 1st and 15th of each month. Payments are processed promptly, allowing you to enjoy the benefits of selling your eyewear without unnecessary delays.

Question 8

How can I check the status of my purchase?

Accepted Answer

To keep track of your orders, simply navigate to your account portal on our website. Here, you can view the current status of your purchase, including shipping updates and estimated delivery dates.

Question 9

How can I check the status of my listing?

Accepted Answer

Similar to checking your purchase status, you can view the current status of your listings by logging into your account portal. This feature allows you to stay informed about any activity related to your frames, including views, inquiries, and sales.

Question 10

Where does ReOptica ship?

Accepted Answer

We are proud to offer shipping to all 50 states across the U.S. Additionally, we provide international shipping to both Canada and the United Kingdom. Please note that international shipments may incur an additional shipping label charge, and delivery times may vary based on your location.

Question 11

Can I cancel an accidental purchase?

Accepted Answer

If you accidentally make a purchase and wish to cancel it, please reach out to our support team as soon as possible. We can assist you in canceling the order, provided the request is within a 24 window of ordering the item.

Question 12

How do I get started with ReOptica?

Accepted Answer

Getting started with ReOptica is easy! Simply create an account by visiting our homepage. Signing up takes just a few minutes, and once you’re registered, you can begin exploring our selection of pre-worn eyewear or list your own frames for sale.

Question 13

How can I stay informed about shipping delays?

Accepted Answer

To stay updated on any potential shipping delays, we recommend visiting the USPS Service Alerts page. This resource provides real-time information about service disruptions that may affect your order's delivery.

Question 14

How do I get lenses for my frames?

Accepted Answer

After you purchase frames from ReOptica, you will need to visit your eyecare doctor to have lenses fitted for your new eyewear. They can help you choose the right lenses based on your prescription and preferences, ensuring that your new frames not only look great but also meet your vision needs.

ReOptica FAQ

Frequently Asked Questions